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time- One item was a special order of a piece of boom material- after explaining my time issue, the parts arrived 1 day earlier than anticipated. I have always been able to speak to someone on the phone- fast email response as well- Thats my USA experience- 73, Henry, W2DZO W4WS Contest Team Winston-Salem, NC USA Mihail Mateescu wrote: > Hi everybody, > > I wonder if any of you US hams is experiencing delivery delays for F12 > products. > > I purchased a C4XL antenna from F12 European distributor CBS Communication > and paid for it on May 21. The antenna was supposed to be shipped in three > weeks from payment date. Now I receive a message from CBS that the antenna > will be shipped in the first week of June due to some factory problems. All > my attempts to communicate with F12 by fax, e-mail or telephone have failed, > and apparently their distributor is experiencing the same communication > problems. All this makes a very frustrating customer experience, especially > since I made clear that I need the antenna delivered in time for IARU > contest. Not returning calls of a paying customer is bad service and poor > business practice, IMHO. > > To sum this up, I would appreciate your feedback about delays incurred on US > orders too, or if it's just an "European" thing. TNX. > > 73 de Mike, YO3CTK > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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