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have a number of hams who have communicated privately through email with myself and another local ham, with similar issues. F12 makes some great products, however if someone made the samething I'd buy from another manufacturer. I'm very happy with my 5 F12 products that I and my friend have purchased over the past two years. That said my experience with shipment delays, horrid customer service and getting some wrong information from Tom has made me happy that I should no longer have to buy any additional products from F12 for a while. Would I recommend F12 to fellow hams? Yes, absolutely... there is not another product on the market at this time that is made or performs as well in my mind. But, I would definately let them know what they may expect from the company in relations to shipping, customer service and attitude. Maybe one day this will be fixed... until then some of us will have happy experiences and others will come away upset. Good luck on recieving your antenna... I just read of a ham selling his brand new Sigma 5 he ordered for vacation well in advance, only to recieve it after returning home from his vacation. In closing, I hope not to get bashed like the ham from around 3 months a go. I know this is a support forum, but I couldn't stay quiet forever on this issue and figured a response would be the place to air out. 73, Tim. N6WIN. -----Original Message----- From: Mihail Mateescu To: Force12Talk@qth.com Sent: 6/26/03 7:59 AM Subject: [Force 12 Talk] Does F12 have production problems? Hi everybody, I wonder if any of you US hams is experiencing delivery delays for F12 products. I purchased a C4XL antenna from F12 European distributor CBS Communication and paid for it on May 21. The antenna was supposed to be shipped in three weeks from payment date. Now I receive a message from CBS that the antenna will be shipped in the first week of June due to some factory problems. All my attempts to communicate with F12 by fax, e-mail or telephone have failed, and apparently their distributor is experiencing the same communication problems. All this makes a very frustrating customer experience, especially since I made clear that I need the antenna delivered in time for IARU contest. Not returning calls of a paying customer is bad service and poor business practice, IMHO. To sum this up, I would appreciate your feedback about delays incurred on US orders too, or if it's just an "European" thing. TNX. 73 de Mike, YO3CTK -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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