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dealing with Force 12. I agree it is quite inexcusable for the distributor to pass his customer off to the manufacturer, if in fact he did that. Now lets be realistic here. Did Mike communicate his sense of urgency about his delivery expectations to the distributor? Did the distributor take his money and promise him an unreasonably short delivery time to "secure the sale"? Or was the delivery time promised, justifiable and reasonable based on typical past experience? Personally I'm not so sure I can expect 3 week delivery here in the states. I think I read somewhere recently that Force 12 has manufactured and delivered in excess of 4000 antennas over a period of something like 12 years. Thats less than 2 antennas manufactured and delivered per day, on average. Admittedly this is a pretty simplistic manner of viewing things but its not too far from the truth. Many if not most small businesses in the country are under capitalized. It isn't at all unusual for a business to run on 3 weeks to 3 months of operating capital or to vary between those limits in an up and down economy. You can bet that the folks at Force 12 aren't sitting around waiting for something to do like the proverbial "Maytag repairman." You can also just about bet that they don't have the luxury of making an antenna for you the moment the order is received. I'd bet that "economy of scale" dictates that with few exceptions, those antennas have to be built in batches with some period of time being required to amass the various batches of orders. Perhaps you've ordered an antenna that isn't selling like hot cakes? I can see where at some point they would have to gear up and produce one for you even if they only had an order for one. How demanding are you that the product must be a Force 12? If I was, I'd wait quite a while if necessary. Some folks won't wait. I've known some to purchase a competitors product solely on the basis of availability. Thats the buyers choice. Do you think its easy to engineer, develop and manufacture superior products and control all the variables that affect people, materials, delivery, vendors, and the end product of a satisfied customer? Do you think its even possible to go beyond reasonable expectations to dot all the "i's" and cross all the "t's" and bend over backwards to satisfy all the demanding hams who think they have a perfect right to demand perfection out of others when they don't demand it out of themselves? I'll bet you money that if you had to deal with the whole spectrum of hams, some of you would develop "attitudes" . As far as the "factory" not calling you right back each time you call, has it occurred to you that there may be times when they are incapable of responding to you due to the workload. Have you ever heard of being overloaded with work? A company can't necessarily hire folks just because they would like to. They have to be able to demonstrate that it will produce more than enough income to be justifiable. And in America today good workers are very difficult to find. When I order a Force 12 product, I know I'm paying for a first rate product. I'm willing to wait and be patient. When everything clicks my needs will be fulfilled. Quit trying to hold these folks to impossibly high standards that you don't demand of yourself. 73 Roy WA4DOU ________________________________________________________________ The best thing to hit the internet in years - Juno SpeedBand! Surf the web up to FIVE TIMES FASTER! Only $14.95/ month - visit www.juno.com to sign up today! -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |