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It appears that the majority have confirmed my suspicions that F12 company, while having a technically superior product, is lacking in customer support. I've also had some criticism concerning "unreasonable expectations" as to the delivery time and trying to complain directly to the manufacturer instead of to the distributor. Let me address this first: Below you will find the text of an e-mail received from the distributor on 6/11: ========== Hello Mike, get to night answer by fax from USA. Your antenna is ready and they will ship this week. Antenna should come next week to Bucharest. Sorry for late answer but F12 USA dont inform me before. =========== Would it be reasonably to expect that the product shall be delivered at the promised date, as confirmed by the distributor AND the manufacturer? In another e-mail from the same distributor, received two days ago in response to my complains to HIM, he explains that other shipments are delayed as well, that he cannot get into contact with the manufacturer, that he is unhappy with their attitude and perhaps a direct action of the end user is called for. Hence my post. By the way, have you noticed that F12 (which without doubt monitors this list) did not bother to respond to criticism from me and other customers? Some final comments: 1. My attempts to communicate with F12 were about a related business: I was trying to buy directly from F12 two baluns for the same antenna (I realized very late that I would need those and was afraid that the baluns would not come in time through the distributor). I have left my mobile phone number while specifying that I could be called at ANY TIME. No response to my e-mails and faxes. 2. No F12 distributor from USA was willing to sell in Europe (why? Your guess is as good as mine). Therefore I was forced to use a German distributor, that does not keep any stock, and paid about 30% more than USA price. 3. I ordered a standard product. Even in this just-in-time-delivery era, I expected from an industrial manufacturer (not a craftsman workshop) to have a reasonable lead time. And, by the way, yes, I DID repeatedly convey my urgency via e-mails to the distributor (and the manufacturer--see point 1 above). 4. I am acutely aware of the difficulties in the manufacturer-distributor-end user relationship (running a distribution business myself) but I believe is a cardinal sin to mislead a customer (see the e-mail above). I feel that I've fully explained my situation. Anyone of you may draw his/her own conclusions. I suggest that we move on to other matters. After all, it's only a hobby... 73 de Mike, YO3CTK -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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