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Estate office, don't leave a message and caller ID is the only evidence....Then they try to eat my ##$ out, "I've been calling you 10 times a day for two weeks...#$$%%% and on. Happens in all businesses all the time. Some folks just WANT to be angry. So I am VERY suspicious of hearing these one sided tales of woe. What I DO know for sure is that I have purchased 8 Force 12 antennas over the last 5 or 6 years and have NEVER had the problems I hear here...probably the reason is that I am a businessman and have reasonable expectations. Some of you should grow up as to how this system works. I have 47 F12 elements in the air now and a new C3 and C4 on the ground. All received within a resonable length of time...no prob. When going up with the 180B/C31/Mag340N top stack, I had some mechanical and tuning questions and Tom was so supportive that he gave me his cell number in case I needed him on the weekend. I suppose they are still in shock with the tragic loss of Natans son the week of Dayton and still catching up from time devoted to Natan and his family. That is devastating to all of us. Force 12 is like a family and I know that it hit them all really hard. So, GIVE IT A REST! I have had terrific support all through the years, from design, modeling, custom orders, etc. So, until I hear the real "rest of the story" I have to think a lot of this is chronic whining, unreasonable expectations and way too much time to play with a keyboard. No President of any company sits around and waits for YOU to call, if they did their company would fail and then where would you be. You are an order number, a customer in line with me and everyone else...accept it that this is a system with flaws, some large some small. It will work out.... be reasonable or get over it...just quit whining. Now, if anyone has sent F12 money and never received their product and got scammed...like several other manufacturers in the ham community have done...that is different. Other than that, if you get your fine quality product in a reasonable time...consider yourself fortunate that you can depend on F12. Tommy WD4K -----Original Message----- From: Alan C. Zack [mailto:k6acz@earthlink.net] Sent: Friday, June 27, 2003 11:46 AM To: Force12Talk@qth.com Subject: Re: [Force 12 Talk] Does F12 have production problems? I can second the very poor customer support and communication from F12. Once your purchase is complete you better not have any questions as you won't get help or answers. I will not buy another F12 product. GL Mihail Mateescu wrote: > > Hi everybody, > > I wonder if any of you US hams is experiencing delivery delays for F12 > products. > > I purchased a C4XL antenna from F12 European distributor CBS Communication > and paid for it on May 21. The antenna was supposed to be shipped in three > weeks from payment date. Now I receive a message from CBS that the antenna > will be shipped in the first week of June due to some factory problems. All > my attempts to communicate with F12 by fax, e-mail or telephone have failed, > and apparently their distributor is experiencing the same communication > problems. All this makes a very frustrating customer experience, especially > since I made clear that I need the antenna delivered in time for IARU > contest. Not returning calls of a paying customer is bad service and poor > business practice, IMHO. > > To sum this up, I would appreciate your feedback about delays incurred on US > orders too, or if it's just an "European" thing. TNX. > > 73 de Mike, YO3CTK > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com -- __________________________________________________________________________ Alan Zack Amateur Radio Station K6ACZ Anaheim, Southern California, USA Quality Engineer, The Boeing Company, Retired Aviation Chief Warrant Officer, U.S. Coast Guard, Retired U.S. Coast Guard, Always Ready, Always There Every hour, Every day, Around the Clock and Around the World SEMPER PARATUS -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |