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I gave F-12 over 1500.00 for 2 antennas and couldn't get customer service worth 2 cents; if that's whining then so be it. If it saves another ham from getting screwed over then it's all worthwhile. The old adage goes folks, a happy customer will tell 4 people, and an unhappy one will whine to 24. ----- Original Message ----- From: "Coker, Timothy J" <TJCoker@lasd.org> To: <Force12Talk@qth.com> Sent: Friday, June 27, 2003 2:44 PM Subject: RE: [Force 12 Talk] F12 Whiners > My 2nd post to the forum after reading it for over a year... > > What I don't understand is why some people feel the need to not understand > that companies have good and bad business dealings... F12 is not the end all > be all for customer support, as has been displayed here by many hams who > choose to follow this thread. > > By telling those of us who have had the disfortune of poor customer service > that we are in some way wrong, what are you proving? The only thing I can > think of is ignorance. > > Some are fortunate to have great support. Others are not. Some get their > products in a timely manner, some don't. Is this a hard concept to believe > without feeling the need to bash those of us on the other side? > > A company should strive to provide good customer support. I never expect > excellent, I only get upset when the service I am provided becomes poor. > Should a company strive to serve it's customers who provide the means to pay > everyone's salary? Absolutely. Without my business and the business of my > friends, they lose what they went into business for... revenue. > > I don't understand this whole "be happy with what you get, you should feel > fortunate that a company is here to provide for the ham community." They are > here to provide a service for my money... plain and simple. You can say all > you want about how your helping this and that, bottom line is where the > money go's. If it's going out of my pocket to the company, then the company > I choose to pay my money to better be able to handle my needs. If they > can't, well then I will communicate my bad experience to all whom care to > listen, and it loses business revenue for the company. > > If you had a great experience, then say so. If you had a bad experience, > then say so. But don't be ignorant and make a disclaimer labeling people who > had a bad time "whiners". That's plain stupid. > > BTW here's another excerpt for you disbelievers who think that only a few of > us have crappy service from F12, written to me in private from another > ham... I'll not include his name so that those hams on this list who like to > label don't send him any spam or something. > > "Hey buddy, I just read your review again on Eham.net because I am currently > dealing with Force 12. You know, for the amount of money I'm putting forth > for their product, their customer service is just the pits. The sad thing > is, there isn't a comparable product on the market or I would have cancelled > my order long ago. They have never returned one of my phone calls, not > once. They're running 5 days late on my antenna and don't bother to call to > tell me. This is just for my personal antenna. A friend of mine and I > order the C31XR and again we had to go round and round with them. The > directions, in comparison to the price of the product, are a joke. They > have some gum-chewing receptionist with a terrible attitude standing there > at the copy machine making manuals. Supposedly the thing is going to ship > out today but I'm sure I'll never know. I'm this close to canceling them > and purchasing a new KLM KT34A. I had one before and it worked nicely and > I'd be happy with it. > > Anyway, I don't know why I'm complaining to you about this other than to let > you know that you are NOT the only person with a Force 12 headache. > > > > 73 es gud DX" > > -----Original Message----- > From: wa4dou@juno.com > To: Force12talk@qth.com > Sent: 6/27/03 11:09 AM > Subject: Re: [Force 12 Talk] F12 Whiners > > > Amen! > > ________________________________________________________________ > The best thing to hit the internet in years - Juno SpeedBand! > Surf the web up to FIVE TIMES FASTER! > Only $14.95/ month - visit www.juno.com to sign up today! > > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, > Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see > http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com > > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com > -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. 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