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didn't exist.... I needed a replacement Oscilloscope tube for my station monitor, called Barry and asked how late he was open. The response was he was always there for a customer. A friend and I drove into NYC from Long Island and arrived about 9PM. (in those days, lower Broadway was a bit spooky at night, now it is Yuppie heaven) We got our parts, a tour (miles of wonderful goodies) and had a nice chat with Barry. Around 11PM we gave Barry a lift uptown and headed home. > I assure you it is no delight to bring up this incident. The lessons I've > learn about customer service (in amateur radio) began 30 years ago when I > worked at Barry Electronics in NY as a teenager. The customer may not always > be right, but the customer is still the customer. > > I guess in my old age I'm getting spoiled by Lexus and Mercedes true > customer service. US sourced automakers have learned almost nothing about customer service from their foreign competition. Jim -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |