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person talked to the folks at F12 like he rants here, no wonder he gets no attention and no service. Give his money back and send him off with the phone number of your biggest competitor. Typically, this type will have the same scenario happen over and over...the good thing is your competitor gets a new customer. Life is just too short for road rage over my telephone lines. Thought the added eham support was cute. I have three C31's that I have assembled and moved a couple times. That would total 5 rebuilds. The manual is perfect and I rely on it everytime I assembled or reassembled, which leads me to believe that customer is less than, well, mechanically capable to be politically correct...maybe the pictures aren't big enough:) Tommy -----Original Message----- From: Coker, Timothy J [mailto:TJCoker@lasd.org] Sent: Friday, June 27, 2003 1:44 PM To: 'Force12Talk@qth.com' Subject: RE: [Force 12 Talk] F12 Whiners My 2nd post to the forum after reading it for over a year... What I don't understand is why some people feel the need to not understand that companies have good and bad business dealings... F12 is not the end all be all for customer support, as has been displayed here by many hams who choose to follow this thread. By telling those of us who have had the disfortune of poor customer service that we are in some way wrong, what are you proving? The only thing I can think of is ignorance. Some are fortunate to have great support. Others are not. Some get their products in a timely manner, some don't. Is this a hard concept to believe without feeling the need to bash those of us on the other side? A company should strive to provide good customer support. I never expect excellent, I only get upset when the service I am provided becomes poor. Should a company strive to serve it's customers who provide the means to pay everyone's salary? Absolutely. Without my business and the business of my friends, they lose what they went into business for... revenue. I don't understand this whole "be happy with what you get, you should feel fortunate that a company is here to provide for the ham community." They are here to provide a service for my money... plain and simple. You can say all you want about how your helping this and that, bottom line is where the money go's. If it's going out of my pocket to the company, then the company I choose to pay my money to better be able to handle my needs. If they can't, well then I will communicate my bad experience to all whom care to listen, and it loses business revenue for the company. If you had a great experience, then say so. If you had a bad experience, then say so. But don't be ignorant and make a disclaimer labeling people who had a bad time "whiners". That's plain stupid. BTW here's another excerpt for you disbelievers who think that only a few of us have crappy service from F12, written to me in private from another ham... I'll not include his name so that those hams on this list who like to label don't send him any spam or something. "Hey buddy, I just read your review again on Eham.net because I am currently dealing with Force 12. You know, for the amount of money I'm putting forth for their product, their customer service is just the pits. The sad thing is, there isn't a comparable product on the market or I would have cancelled my order long ago. They have never returned one of my phone calls, not once. They're running 5 days late on my antenna and don't bother to call to tell me. This is just for my personal antenna. A friend of mine and I order the C31XR and again we had to go round and round with them. The directions, in comparison to the price of the product, are a joke. They have some gum-chewing receptionist with a terrible attitude standing there at the copy machine making manuals. Supposedly the thing is going to ship out today but I'm sure I'll never know. I'm this close to canceling them and purchasing a new KLM KT34A. I had one before and it worked nicely and I'd be happy with it. Anyway, I don't know why I'm complaining to you about this other than to let you know that you are NOT the only person with a Force 12 headache. 73 es gud DX" -----Original Message----- From: wa4dou@juno.com To: Force12talk@qth.com Sent: 6/27/03 11:09 AM Subject: Re: [Force 12 Talk] F12 Whiners Amen! ________________________________________________________________ The best thing to hit the internet in years - Juno SpeedBand! Surf the web up to FIVE TIMES FASTER! Only $14.95/ month - visit www.juno.com to sign up today! -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. 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