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replies calling you a whiner. I don't get it, do the guys who are calling you a whiner have some form of benefit to gain by being Tom's lapdog's? Eham.net has taken down negative reviews of F12 equipment if written too strongly. Why? I can assume that F12 is or might in the future, be a potential advertiser. A customer who gets treated poorly, rudedly or just comes away unhappy has every right to advise of his experience to whomever will listen. That's an integral part of a free economy. It's part of competition. Glad to hear from you again about your experiences. Tim. -----Original Message----- From: Alan C. Zack To: Force12Talk@qth.com Sent: 6/30/03 8:02 PM Subject: [Force 12 Talk] LPT-620 Mini Tower Customer Service Last month I presented a question to the F12 reflector as to how to raise/lower my LPT-620 tower purchased a year ago using an electric drill. I attended the Visalia Intl DX Convention last month. I went to the F12 booth and discussed raising my LPT-620 using an electric drill with Tom, N6BT, owner of F12. Tom indicated he had known of my emails and phone calls over the past year asking about this. He said I needed a loop assembly that attaches to the crank handle that would allow the drill to be used. I asked where do I obtain such an item. Tom stated they come with the winch. I advised Tom my winch did not have one. Tom stated that it was not his problem and refused to discuss it with me further and started talking to someone else at the booth. I presented my question to the group and got many good suggestions. The best suggestion came from Tom W3TMC. Tom W3TMC directed me to the web site for the wench manufacturer that showed me the piece I was missing. I contacted the wench manufacturer direct and received the following response: "The winch handle and loop is not installed on the winch here at our factory but is shipped loose in the box along with the locknut that holds it on the drive shaft. If you will provide a shipping address for me I'll send a loop drive and nut to you. No charge for such a small item." Now, that is GOOD customer service. This is the company F12 buys the wench assembly from. They had no obligation to furnish me with a part that F12 lost but they did. My loop piece somehow got separated from my wench someplace at F12. Tom could have told me he would locate one for me and send it, or he could have contacted the wench manufacturer and requested one for me. He decided to do neither, telling me it was MY problem. My contention is that although F12 purchases the winch from a sub-contractor it is still his responsibility to assure the winch assembly is complete when he installs it on his tower assemblies. Furthermore, I received the tower with the winch handle reversed (pointing inward rather than out) for shipping. Someone at F12 had to remove the winch handle, along with this loop piece, to reverse the handle, and may have forgotten to replace it. In any case, I believe F12 owes me this winch crank loop piece which is part of the tower I purchased. Tom says it is MY problem with the winch company. Because of a 50 cent part Tom at F12 has lost me as a future customer. I was called a whiner when I previously presented my encounter with Tom of F12 at Visalia. If asking for a piece that is a part of an assembly that I paid way over $1000.00 for then I guess I am a whiner. Regardless if I am a whiner or not I do not believe a year of phone calls and emails should go unanswered because F12 believes it is not their problem. They could have directed me to the wench manufacturer right away but decided not do so. I had to learn of the wench manufacturer from this group. -- ________________________________________________________________________ __ Alan Zack Amateur Radio Station K6ACZ Anaheim, Southern California, USA Quality Engineer, The Boeing Company, Retired Aviation Chief Warrant Officer, U.S. Coast Guard, Retired U.S. Coast Guard, Always Ready, Always There Every hour, Every day, Around the Clock and Around the World SEMPER PARATUS -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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