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mounted on F12's LPT-620 tower. I had a question and they were Johnny on the spot to get help to me right away. I have had excellent customer service also with Mosley Antennas. I would not hesitate to buy another antenna from either company. I do not have any experience with HyGain so am unable to comment. 73 Francisco Carosio wrote: > > Amazing!!!!! The best thing customers can do about this is refuse buying > again from Force 12. I will do. I have had good service from Cushcraft, > and Hygain instead. I have a 5BA that I have not installed yet; hope it is > complete in the box. > > 73 the HK3BZO > > -----Original Message----- > From: Alan C. Zack [mailto:k6acz@earthlink.net] > Sent: Monday, June 30, 2003 10:02 PM > To: Force12Talk@qth.com > Subject: [Force 12 Talk] LPT-620 Mini Tower Customer Service > > Last month I presented a question to the F12 reflector as to how to > raise/lower my LPT-620 tower purchased a year ago using an electric > drill. I attended the Visalia Intl DX Convention last month. > I went to the F12 booth and discussed raising my LPT-620 using an > electric drill with Tom, N6BT, owner of F12. Tom indicated he had > known of my emails and phone calls over the past year asking about > this. He said I needed a loop assembly that attaches to the crank > handle that would allow the drill to be used. I asked where do I > obtain such an item. Tom stated they come with the winch. I advised > Tom my winch did not have one. Tom stated that it was not his > problem and refused to discuss it with me further and started > talking to someone else at the booth. > I presented my question to the group and got many good suggestions. > The best suggestion came from Tom W3TMC. Tom W3TMC directed me to > the web site for the wench manufacturer that showed me the piece I > was missing. I contacted the wench manufacturer direct and > received the following response: > "The winch handle and loop is not installed on the winch here at our > factory but is shipped loose in the box along with the locknut that > holds it on the drive shaft. If you will provide a shipping address > for me I'll send a loop drive and nut to you. No charge for such a > small item." > Now, that is GOOD customer service. This is the company F12 buys the > wench assembly from. They had no obligation to furnish me with a part > that F12 lost but they did. My loop piece somehow got separated from > my wench someplace at F12. Tom could have told me he would locate one > for me and send it, or he could have contacted the wench manufacturer > and requested one for me. He decided to do neither, telling me it was > MY problem. My contention is that although F12 purchases the winch > from a sub-contractor it is still his responsibility to assure the > winch assembly is complete when he installs it on his tower > assemblies. Furthermore, I received the tower with the winch handle > reversed (pointing inward rather than out) for shipping. Someone at > F12 had to remove the winch handle, along with this loop piece, to > reverse the handle, and may have forgotten to replace it. In any > case, I believe F12 owes me this winch crank loop piece which is part > of the tower I purchased. Tom says it is MY problem with the winch > company. Because of a 50 cent part Tom at F12 has lost me as a > future customer. I was called a whiner when I previously presented > my encounter with Tom of F12 at Visalia. If asking for a piece > that is a part of an assembly that I paid way over $1000.00 for > then I guess I am a whiner. Regardless if I am a whiner or not I > do not believe a year of phone calls and emails should go unanswered > because F12 believes it is not their problem. They could have > directed me to the wench manufacturer right away but decided not > do so. I had to learn of the wench manufacturer from this group. > > -- > __________________________________________________________________________ > Alan Zack > Amateur Radio Station K6ACZ > Anaheim, Southern California, USA > Quality Engineer, The Boeing Company, Retired > Aviation Chief Warrant Officer, U.S. Coast Guard, Retired > U.S. Coast Guard, Always Ready, Always There > Every hour, Every day, Around the Clock and Around the World > SEMPER PARATUS -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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