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Subject: F12 Customer Service -- my experience
Author: Larry Weaver <n6tw@n6tw.org>
Date: 02-Jul-2003 13:51:53
At 12:58 PM 7/1/2003, Tom Cox wrote:
>As F12 customers go, I am a piker -- I bought two yagis, an EF 902 and an
>EF706. However, the parts were all there, marked correctly, and
>everything fit and matched up as specified. Questions I had regarding
>stacking spacing were answered within hours by e-mail. I deal with the
>whole range of customer service quality with vendors in my IT management
>job, and F12 is better than most of those. I would buy from them again.

The discussion reminds me of online product reviews where typically 10
people give the product 5 stars and 1 gives it one star. No amount of
discussion will change Alan's or anyone else's perception. Since none of us
were there, all we have is the individuals' perceptions. The customer's
perception is, of course, important.

I, for one, have had excellent service from Force 12 in my 5 purchases--one
on a tight schedule for a DXpedition. I also picked up a Sigma 5 at the
factory on a Friday during a vacation trip and later discovered the manual
was missing. Nathan E-mailed me a copy on Sunday.

73....Larry N6TW






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This Thread
  Date   Author  
02-Jul-2003 Steve Rutledge
02-Jul-2003 Alan C. Zack
* 02-Jul-2003 Larry Weaver
01-Jul-2003 Tom Cox
This Author (Jul-2003)
  Subject   Date  
* F12 Customer Service -- my experience 02-Jul-2003