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having a local source that I could drive to and pick up an item if need be. Also that F12 has a vast product line. However, with their customer service record with me I would not do business with Tom again. I suspect Tom was well aware of my problem but had bigger fish to fry and my little problem always got shifted to the bottom of the pile of things to do. Maybe Tom should learn to delegate the more mundane stuff that needs to be done. He could hand my emails to a GOFER and tell him to give me a call and find out what I need and send it to me. Instead Tom makes all the conventions and tries to handle all the problems on his own. I don't know if a business owner can be successful trying to micro-manage like that. As an example, I was a USCG Aviation Maint Officer with up 200 aircraft mechanics and technicians working for me, maintaining C-130's and Dauphin helicopters. I certainly could not micro-manage every little detail of the aircraft maintenance and availability. I had a number of very capable shop chiefs (CPO's) who I trusted to take care of the details. I only got involved if they hit upon some stumbling block or were getting static from Flight Operations to get a plane ready before they could complete their work safely. After my retirement from the Coast Guard I was employed as a procurement quality engineer for Boeing and have vast experience dealing with vendors and sub contractors. I controlled vendors who supplied electronics parts and assemblies for use on the Delta Rocket guidance systems and the Intl Space station. Had Tom shipped an assembly to Boeing and one of my inspectors found a piece missing he would not be paid until he corrected the problem. If he did not complete a corrective action report on steps he took to prevent a reoccurrence he would be barred from doing business with Boeing. I am only mentioning this as to not be pegged as some wacko who knows nothing about how a business should be run as I DO have experience in these matters. I am not saying that as Ham's, we should be that strict to F12, but they do have a responsibility to keep customers happy. As one poster so very well stated, First Rule, The customer is always right. I agree, and in my experience can add two more, the Commanding Officer is always right, and the Production Line Manager is always right when it concerns his parts! Good Luck to the rest of you in your dealings with F12. Larry Weaver wrote: > > At 12:58 PM 7/1/2003, Tom Cox wrote: > >As F12 customers go, I am a piker -- I bought two yagis, an EF 902 and an > >EF706. However, the parts were all there, marked correctly, and > >everything fit and matched up as specified. Questions I had regarding > >stacking spacing were answered within hours by e-mail. I deal with the > >whole range of customer service quality with vendors in my IT management > >job, and F12 is better than most of those. I would buy from them again. > > The discussion reminds me of online product reviews where typically 10 > people give the product 5 stars and 1 gives it one star. No amount of > discussion will change Alan's or anyone else's perception. Since none of us > were there, all we have is the individuals' perceptions. The customer's > perception is, of course, important. > > I, for one, have had excellent service from Force 12 in my 5 purchases--one > on a tight schedule for a DXpedition. I also picked up a Sigma 5 at the > factory on a Friday during a vacation trip and later discovered the manual > was missing. Nathan E-mailed me a copy on Sunday. > > 73....Larry N6TW > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com -- __________________________________________________________________________ Alan Zack Amateur Radio Station K6ACZ Anaheim, Southern California, USA Quality Engineer, The Boeing Company, Retired Aviation Chief Warrant Officer, U.S. Coast Guard, Retired U.S. Coast Guard, Always Ready, Always There Every hour, Every day, Around the Clock and Around the World SEMPER PARATUS -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. Force12 Web Site: http://www.force12inc.com To Submit Message to the List: Force12Talk@qth.com To unsubscribe and view the Message Archive: see http://qth.com/force12/list For problems with the list: contact n4zr@qth.com |
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