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Give us all a break and QRT, Alan, PLEASE. Enough is enough. Jerry, K6JRY Wickford, Rhode Island ====================================== ----- Original Message ----- From: "Alan C. Zack" <k6acz@earthlink.net> To: <Force12Talk@qth.com> Sent: Wednesday, July 02, 2003 3:45 PM Subject: Re: [Force 12 Talk] F12 Customer Service -- my experience > I respect all of your opinions and experiences. I like the idea of > having a local source that I could drive to and pick up an item if > need be. Also that F12 has a vast product line. However, with their > customer service record with me I would not do business with Tom > again. I suspect Tom was well aware of my problem but had bigger fish > to fry and my little problem always got shifted to the bottom of the > pile of things to do. Maybe Tom should learn to delegate the more > mundane stuff that needs to be done. He could hand my emails to a > GOFER and tell him to give me a call and find out what I need and send > it to me. Instead Tom makes all the conventions and tries to handle > all the problems on his own. I don't know if a business owner can be > successful trying to micro-manage like that. As an example, I was a > USCG Aviation Maint Officer with up 200 aircraft mechanics and > technicians working for me, maintaining C-130's and Dauphin > helicopters. I certainly could not micro-manage every little detail > of the aircraft maintenance and availability. I had a number of very > capable shop chiefs (CPO's) who I trusted to take care of the > details. I only got involved if they hit upon some stumbling block or > were getting static from Flight Operations to get a plane ready before > they could complete their work safely. After my retirement from the > Coast Guard I was employed as a procurement quality engineer for > Boeing and have vast experience dealing with vendors and sub > contractors. I controlled vendors who supplied electronics parts and > assemblies for use on the Delta Rocket guidance systems and the Intl > Space station. Had Tom shipped an assembly to Boeing and one of my > inspectors found a piece missing he would not be paid until he > corrected the problem. If he did not complete a corrective action > report on steps he took to prevent a reoccurrence he would be barred > from doing business with Boeing. I am only mentioning this as to not > be pegged as some wacko who knows nothing about how a business should > be run as I DO have experience in these matters. I am not saying that > as Ham's, we should be that strict to F12, but they do have a > responsibility to keep customers happy. As one poster so very well > stated, First Rule, The customer is always right. I agree, and in my > experience can add two more, the Commanding Officer is always right, > and the Production Line Manager is always right when it concerns his > parts! > Good Luck to the rest of you in your dealings with F12. > > Larry Weaver wrote: > > > > At 12:58 PM 7/1/2003, Tom Cox wrote: > > >As F12 customers go, I am a piker -- I bought two yagis, an EF 902 and an > > >EF706. However, the parts were all there, marked correctly, and > > >everything fit and matched up as specified. Questions I had regarding > > >stacking spacing were answered within hours by e-mail. I deal with the > > >whole range of customer service quality with vendors in my IT management > > >job, and F12 is better than most of those. I would buy from them again. > > > > The discussion reminds me of online product reviews where typically 10 > > people give the product 5 stars and 1 gives it one star. No amount of > > discussion will change Alan's or anyone else's perception. Since none of us > > were there, all we have is the individuals' perceptions. The customer's > > perception is, of course, important. > > > > I, for one, have had excellent service from Force 12 in my 5 purchases--one > > on a tight schedule for a DXpedition. I also picked up a Sigma 5 at the > > factory on a Friday during a vacation trip and later discovered the manual > > was missing. Nathan E-mailed me a copy on Sunday. > > > > 73....Larry N6TW > > > > -------------------------------------------- > > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > > Force12 Web Site: http://www.force12inc.com > > > > To Submit Message to the List: Force12Talk@qth.com > > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > > For problems with the list: contact n4zr@qth.com > > -- > __________________________________________________________________________ > Alan Zack > Amateur Radio Station K6ACZ > Anaheim, Southern California, USA > Quality Engineer, The Boeing Company, Retired > Aviation Chief Warrant Officer, U.S. Coast Guard, Retired > U.S. Coast Guard, Always Ready, Always There > Every hour, Every day, Around the Clock and Around the World > SEMPER PARATUS > > > -------------------------------------------- > Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. > Force12 Web Site: http://www.force12inc.com > > To Submit Message to the List: Force12Talk@qth.com > To unsubscribe and view the Message Archive: see http://qth.com/force12/list > For problems with the list: contact n4zr@qth.com > -------------------------------------------- Force12Talk mailing list provided as a service by Force 12 Antennas, Inc. 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